Customer Service Training Videos

Want to train your customer service team? Use Customer Service Training Videos! From customer onboarding to giving feedback, these videos are a great way to boost your team’s knowledge and skills. Simply duplicate the examples below to your Synthesia and customize them to your needs!

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Customer Onboarding

Sales video: Onboard customers with bite-sized videos like this.

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February 13, 2024

https://youtu.be/7apYJUqKMlc

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Customer Service Training

Skill development: Gain valuable insights in how to speak to customers.

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February 13, 2024

https://youtu.be/lD9ZP5C2EJA

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Customer Testimonial Video

Product training: Bring testimonials to life using Articulate Storyline and Synthesia.

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February 13, 2024

https://youtu.be/_OVV-Jknvxc&rel=0

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User Feedback: Focus Groups

Skill development: Learn to utilize customer feedback in groups.

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February 13, 2024

https://youtu.be/BHhsNSk07oQ

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Managing Customer Feedback - Lesson 1

Managing Customer Feedback

In this lesson, you will learn the basics of managing customer feedback. Discover why it matters and the key elements of an effective feedback management process.

Skill development: Learn the basics of managing customer feedback to grow your business.

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February 13, 2024

https://youtu.be/_gUVigPop98

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Cultural Sensitivity In Customer Service

Soft skill training: Manage cultural nuances in customer interactions.

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February 13, 2024

https://youtu.be/S9X9fY4xizc

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De-Escalation Techniques

Soft skill training: Learn to manage customer frustration with empathy.

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February 13, 2024

https://youtu.be/npezydXW1co

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Effective Multi-Tasking

Skill development: Master multitasking in customer service.

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February 13, 2024

https://youtu.be/OOHFN43_GQo

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Turning Service Failures Into Triumphs

Skill development: Learn how to transform customer service failures into success.

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February 13, 2024

https://youtu.be/xO7PBAuw0GA

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Warranties and Guarantees Guide

Skill development: Understand warranties and guarantees for machinery.

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February 13, 2024

https://youtu.be/VCDktgQqSUQ

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Help Center Guide

Product training: Learn where to find help right in your app.

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February 13, 2024

https://youtu.be/zpoJvuh6sTA

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Claims And Refunds: The Process

Skill development: A guide to customer service for claims and refunds.

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February 13, 2024

https://youtu.be/xtljNZAOrVI

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Claim Reporting: Online & Offline

Skill development: Learn how to navigate claims and refunds with ease.

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February 13, 2024

https://youtu.be/8zMAIuE1PtM

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Accessing Academic Resources

Informational video: A guide to accessing and utilizing unniversity resources.

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February 13, 2024

https://youtu.be/RI6R08mY3zk

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Machinery Maintenance

Product training: Learn how to properly introduce a way to clean medical equipment.

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February 13, 2024

https://youtu.be/wMbXepEDjn4

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Cargo And Container Guidelines

Operations training: Master safe rail cargo transport.

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February 13, 2024

https://youtu.be/jlXRvJjSv1s

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Explore over 200 videos made with Synthesia.io

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Looking for more training videos?

Here are some other topics you might find useful.

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FAQs

Frequently asked questions

What is the best training for customer service?

The most effective training for customer service often comes in the form of customer service training videos. These videos offer a versatile and engaging format that allows for the demonstration of real-life customer interactions, showcasing both best practices and common pitfalls. When combined with interactive elements, these videos facilitate active learning, making complex concepts more digestible and ensuring that your customer service team is well-equipped to deliver exceptional service.