Questioning And Active Listening

Hey there, my name is Erica and I am the Director of Leadership Development here at Galaxy. In this quick video, you will learn the importance of active listening and effective questioning in order to improve communication and build stronger relationships with your team members.Let's start!

Active listening is the process of fully focusing on, understanding, and retaining the information being shared by the speaker. It means not just hearing their words, but truly understanding their message and responding accordingly. It requires you to put aside your own thoughts and judgments and focus on understanding the speaker's perspective.

By actively listening, you will be able to identify important information, gain a better understanding of the speaker's perspective, and build trust and respect with your team members. Additionally, active listening can help to avoid conflicts and misunderstandings. It can also help in problem-solving and decision-making, as it allows you to gather all the necessary information before coming to a conclusion.

Effective questioning is an important tool for gathering information, clarifying understanding, and fostering engagement. It means asking questions that are open-ended, non-judgmental, and focused on understanding the speaker's perspective. Asking the right questions can help you to understand the other person's point of view, and can also help you to guide the conversation in the direction you want it to go.

Some examples of effective questions include "Can you tell me more about that?" or "How does this impact your work?" or "What are your thoughts on this?" Avoid closed-ended questions that can be answered with a simple "yes" or "no." Also, avoid asking leading questions, which are questions that suggest a specific answer.

By incorporating active listening and effective questioning into your communication style, you will be able to improve your relationships with your team members, and build a more effective and collaborative work environment. Remember to always be present, attentive, and curious in your interactions. This will help you to build stronger and more productive relationships with your colleagues and team members. Thank you for watching!