Customer Onboarding

Hey Elly –  welcome to Acme! I am Aiden, and I am a virtual Customer Success Assistant. In this short video, I'll share a few quick details about your first days with Acme.

First,  please meet Jonathan Parker — your dedicated Customer Success Manager, and your main point of contact at Acme.

Jonathan will  contact you to schedule  the kick-off meeting for  Thursday, May 6, at 10 a m, Eastern Time. Feel free to invite your colleagues to this meeting, the more the merrier.

Here's what you can expect from the meeting with Jonathan:

After a brief welcome, Jonathan will conduct a product walk-through and help you get started with your first project. This is the perfect opportunity for you to ask questions about features, best practices, and suggestions.

Then you'll discuss your long-term goals, schedule your monthly check-ins, and get answers to any questions you have. Jonathan will also introduce you to additional resources and case studies from clients in your industry.

And that's it, short and sweet! On behalf of the Acme team, welcome aboard - Elly! We look forward to having you as a customer! Bye for now!