Introduction to Managing Customer Feedback

In this lesson, you will learn the basics of managing customer feedback. Discover why it matters and the key elements of an effective feedback management process.

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Video script

Hi there! Welcome to this micro-course on managing customer feedback. My name is Evelyn, and I am an Instructional Designer with ABC Corporation.

In this course, we are going to explore the world of customer feedback and why it is so important in the world of work. Feedback is an essential tool for growth and development, and it helps us to constantly improve our product or service.

By the end of this course, you will have a better understanding of why customer feedback is so important, and you will be equipped with the tools and knowledge to gather, manage, and respond to customer feedback effectively. Let's get started!