Active Listening and Feedback

In this lesson, you'll learn how to actively listen, give feedback, and handle conflicts in team collaboration. We'll cover how to be a good team member by listening attentively, asking follow-up questions, and empathizing with others' perspectives. This will help build a strong, cohesive team.

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Video script

Welcome to Module 3 of the "Team Collaboration" course. In this module, you will learn about Active Listening and Feedback.

To be a good team member, you need to listen to others and truly hear what they're saying. This means being respectful, paying attention, and not interrupting.

Active listening is the ability to make a conscious effort to hear what someone is sharing with you.

For example, if a team member shares their project idea during a meeting, you may nod to show you're listening. You may also repeat their message in your own words to help clarify what you've heard. You can demonstrate active listening during a conversation by asking follow-up questions to ensure you understand their thoughts.

When working closely with others, you must listen to their ideas and opinions while being considerate and respectful when responding.

While you may have ideas about the project's direction or how the team can perform each task, it's critical to consider your colleagues' opinions.

Work with each other until you come to a solution that each party feels satisfied with going forward on a project.

When conflicts arise, make sure to hear every side. Empathize by practicing perspective-taking, where you try to see things from their point of view.

In the following modules, you will learn about Open-Mindedness and Organization.