Troubleshooting Internet Connection

This course teaches you how to troubleshoot and fix internet connection issues. You'll learn how to check cables, restart modems and routers, and identify software problems. You'll also learn how to provide context to technical support for faster problem-solving.

This project update template features:

Video script

Hey there, I’m Greg from Technical Support team. In this short video, I’ll show you how to troubleshoot and fix your internet connection issues. Even if you've never done it before, don't worry I'll guide you through every step.

First step is to check that all the cables are plugged in properly. This means the power cable, the internet cable and the cable that connects your device to the router. Sometimes the problem is simply that one of the cables is not properly plugged in or loose, so double check that all of them are securely plugged in and tight.

Now that you've checked the cables, try restarting the modem and router. Sometimes, a simple restart can fix internet connection issues. All you have to do is to unplug the power cable of both the modem and the router and wait for a minute, then plug them back in and wait until all the lights are back on.

If you're still having trouble, another thing would be to check your device for any software issues. Make sure that your device is connected to the correct network and that the network adapter is enabled. Also, verify that the device's internet settings are correct and that it's not blocking the connection.

If you've followed all the steps, and you're still having trouble, the best thing to do is to contact me directly at Please include as much context as possible, so I can give you specific instructions and help you fix the problem quickly.

And, that's it for now! Remember to first try the steps described in this video, but if you're still having trouble, don't hesitate to reach out to me for further assistance. Have a good one!


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