To learn ow Dixa built a beautiful Synthesia-powered customer video training hub - Dixa Academy, read the below article or watch this video for an easy walkthrough.
Dixa is a rapidly growing omnichannel customer service software that provides the best experience for agents and customers alike. They serve modern brands like Honest, Interflora, Too Good To Go and have raised more than $50M so far.
We spoke with Tue Søttrup, Chief CX Evangelist at Dixa. Tue and his team at Dixa have established a Dixa Academy - a place for all their customers and agents to quickly learn and adopt key features of the platform.
Dixa’s Academy now features many videos created with Synthesia. Let’s dive right into it.
Every customer success team’s dream is to have a completely video-led customer onboarding journey and training materials.
Unfortunately, until now this has been very hard to achieve because you had to go down one of the two paths below:
Today, Dixa’s Academy team is able to create many more videos in a shorter timeframe. They no longer have to choose between speed of iteration and quality of the final result.
Here are the main new benefits from using Synthesia:
“Everybody. It can be used for sales (on the website and in personal videos), demo confirmations, product onboarding, in customer success, product releases, Christmas cards, and many more things we have not thought of yet.”
Tue Søttrup from Dixa finishes our conversation with this: “Try it out and see what works for you. It is very easy and intuitive to use and there is a short time to value.”
We’re excited to see and support Dixa implementing Synthesia videos in even more parts of their customer journey.
Click on the link below and get started using Synthesia with full access to all 40+ avatars and 50+ languages.
"Synthesia is changing how my clients enter the global marketplace by delivering a hyper-local impact. In my world where language is so crucial it makes huge difference. The process itself is so advanced you can’t tell your actor is not a native speaker!"