How CHRISTUS Health 3x Training Video Output with AI video

We interviewed Patrick Jones, Senior Learning Experience Designer at CHRISTUS Health. He shared how the team uses Synthesia to rapidly create clinical and operational training videos for all employees across the U.S. and Latin America – scaling content delivery, improving quality, and enabling faster updates.

Industry Context

In healthcare, training needs are constant and often urgent. Regulatory updates, shifting medical protocols, and organizational complexity demand clear, compliant communication at scale. Yet traditional methods like live webinars, filmed training sessions, or narrated slide decks are slow, resource-intensive, lack learning engagement and hard to update.

The Challenge

Patrick leads the internal video training and communications efforts at CHRISTUS Health, where his multimedia expertise anchors the team’s instructional strategy. Despite momentum, several challenges were limiting their ability to scale:

• Outdated video standards: Prior to Synthesia, internal video content lacked consistency in production quality and presentation.
• Bottlenecked video production: All video requests funneled through Patrick, making it difficult to keep up with demand and slowing turnaround times.
• Inefficient live delivery: Recurring webinars relied heavily on staff members reading from slides in live sessions, often leading to limited time for Q&A’s.

“Every video request landed on my desk, and I simply couldn’t keep up with the volume we needed to support our Associates.” – Patrick Jones, Sr. Learning Experience Designer

The Solution 

With Synthesia, CHRISTUS Health found a scalable and flexible solution that transformed how training content is created and delivered:

• Empowered content creators: Synthesia’s browser-based editor enabled additional team members—regardless of technical skill—to independently work on shared videos, dramatically increasing training output and collaboration.
• Streamlined presentation delivery: For recurring webinars, the team transitioned from live recordings to AI-narrated presentations, often using the speaker’s real voice paired with slides. This improved delivery while allowing presenters to focus on simultaneous live Q&A.
• Rapid updates with no re-shoots: When policies or procedures change, the team can now update only the relevant sections of a Synthesia video—without re-filming or editing entire modules.

Previously, we would’ve had to redesign an entire course. Now we can publish updates the same day.” – Patrick Jones, Sr. Learning Experience Designer.

The Results

By shifting from a centralized production model to a distributed, AI-powered workflow, Christus Health significantly expanded their capacity to deliver training—without compromising quality or increasing headcount:

3x Increase in Training Output: The ability to delegate production tasks across the team led to a tripling of clinical and operational training video output.

75% Reduction in Video Production Time: With Synthesia, the team dramatically reduced the time required to create training videos, from setup and filming to final delivery.

33% Shorter Learning Session: 60-minute webinars were streamlined into focused 40-minute Synthesia video, removing redundant content and leaving more time for interactive Q&As.

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