Practice mock discovery calls with AI
Talk to an AI buyer that answers your questions, holds back the real pain, and pushes back. Then get scored and coached on what to ask next.
You're cold-calling Marcus Lee, Head of Sales at a mid-sized company. He's naturally curious and will engage if something sounds relevant, but he won't commit to a meeting without a clear, concrete reason it's worth his time. Your goal: earn his attention, get past any brush-off, and book a follow-up meeting.
Trusted by over 50,000 companies
Practice discovery calls, then get coached and scored
Reps learn discovery in training. A mock discovery call is where the theory turns into a skill they can run.
Rehearse discovery with Interactive Avatars
Reps talk to a lifelike AI buyer that answers, deflects, and holds back the real problem until they earn it, just like the real thing. Every scenario is built around your market, not a generic simulation.
Get AI sales coaching after every call
An AI coach breaks down each mock discovery call the moment it ends, from your opening to how well you qualified and secured the next step.
Measure and track progress across your sales team
See how discovery skills are improving across the team, where the gaps still are, right down to the individual attempt and transcript.
Enterprise-grade security and compliance, built in
Everything your security team needs, already in place: SOC 2 Type II, ISO 27001, 27701, and 42001, GDPR compliant, SSO and SCIM.
From improvised discovery to practice that makes reps ready
Before Roleplay Sessions
Reps improvise every discovery call
Happy ears and weak qualification
Practice only happened on live deals
No visibility into who's improving
After Roleplay Sessions
Every rep rehearses discovery first
Everyone qualifies the same way
Practice a discovery call any time
Discovery turns into real, repeatable skill
“Roleplay Sessions is helping us explore new ways of delivering practical, engaging learning experiences that enable our colleagues to practise, receive feedback and continue building their capabilities.”
Tom Way
CEO, UK and Ireland at Hays
How a mock discovery call works
Turn your discovery training into hands-on practice, coaching, and measurement.
1. Create
Build a mock discovery call in minutes, right inside the training video your reps already watch.
2. Practice
Have a real, back-and-forth discovery call with an AI buyer who answers questions, guards the real pain, and pushes back. Retry as many times as you want, with no deal on the line.
3. Coach
AI sales coaching asks how you think the call went before showing your score, then walks you through it. You can ask follow-ups, just like a real coach.
4. Measure
See which reps are improving at discovery, where they lose control of the call, and which skills move the numbers, right down to the individual attempt and transcript.
Practice getting past every brush-off
Cold calls are won or lost in the first ten seconds, on the objections reps hear every day. Cold call coaching lets them practice getting past each one until it is second nature.
"I'm not interested"
Practice earning ten more seconds and turning a reflex no into a real conversation.
"Just send me an email"
Practice keeping the prospect on the line and giving them a reason to talk now.
"We already use someone"
Practice opening a gap and creating doubt without criticizing the incumbent.
"I don't have time right now"
Practice respecting the pushback while still landing the ask for a meeting.
Mock discovery call FAQs
What is a mock discovery call?
A mock discovery call is a practice discovery call. Instead of a live prospect, a rep talks to a realistic AI buyer and runs the whole call for real, with no risk to an actual deal. At Synthesia, mock discovery calls are delivered through Roleplay Sessions, our practice and coaching product. The AI buyer answers questions, holds back the real pain, and pushes back, just like a real prospect.
How do mock discovery calls work?
You pick a scenario and start talking to the AI buyer out loud, just like a real call. The buyer responds in real time, so you can practice your questions, uncover pain, and qualify the deal. When the call ends, an AI coach scores it against a discovery skills rubric and shows you what to improve. You can retry as often as you like, and managers can track progress in analytics. Thematic insights also surface recurring strengths and gaps across the team.
How realistic is the AI buyer?
Very. The buyer is a lifelike video Avatar that reacts to what you actually say, not a fixed script, so no two calls go the same way. It stays in character, only gives up the real pain when you ask the right questions, and you can set its personality, mood, and how hard it is to sell to.
Do reps need a script or any setup to start?
No. There is no script and nothing to install. A rep opens the roleplay in their browser, on desktop or mobile web, turns on the mic, and starts talking, just like a real call. They sign in with their Synthesia login, including single sign-on, so every attempt and score maps to the right person.
How are reps scored on a mock discovery call?
Every call is scored against a discovery skills rubric that you control, built conversationally with Assistant or grounded in your own product and qualification materials. It grades what makes discovery work: your opening, your questions, how well you listen, how you qualify, and whether you lock in a next step. After each call, the AI coach explains the score and what to do better next time.
Can I customize the discovery scenario for my business?
Yes. You can build mock discovery calls around your market, your buyers, and your qualification framework, whether that is MEDDIC, SPIN, or BANT. Reps can also personalize a scenario to a specific buyer, situation, and objections before they practice, and you set the industry, the buyer persona, their personality, and the language, so the practice matches the calls your reps really run.
How is this better than roleplaying with ChatGPT?
ChatGPT can play along in text, but there is no lifelike buyer, no consistent scoring, and no record of progress. A mock discovery call gives every rep the same realistic, video-based practice on demand, scored against one rubric, with results tracked over time.
Can I practice for a discovery call in a sales interview?
It slots into what you already do. Because cold call coaching lives inside Roleplay Sessions on the Synthesia platform, your training videos and your practice sit side by side. You can also push content to your learning management system with SCORM, so it works with the enablement setup your team already has.
What languages are mock discovery calls available in?
Roleplays are available in English, German, Spanish, French, Italian, Polish, and Chinese, with more on the way. The wider Synthesia platform supports 160+ languages, so you can build the discovery training around your mock calls in whatever language a team needs.
Is it secure and compliant for enterprise use?
Yes. Roleplay Sessions ships enterprise-ready and covers the certifications security teams look for, including SOC 2 Type II, ISO 27001, 27701, and 42001, along with GDPR compliance, SSO, and SCIM. It is the same platform that over 50,000 companies rely on, many of them in tightly regulated industries.
