Enterprise-ready roleplays for any conversation
Practice real conversations with Interactive Avatars, get live coaching, and measure skills uplift. Perfect for sales, support, and manager training.
You're cold-calling Marcus Lee, Head of Sales at a mid-sized company. He's naturally curious and will engage if something sounds relevant, but he won't commit to a meeting without a clear, concrete reason it's worth his time. Your goal: earn his attention, get past any brush-off, and book a follow-up meeting.
Trusted by over 50,000 companies
Turn training into readiness
Knowing what to do and being able to do it are different things. Roleplay Sessions closes that gap with on-demand practice, real-time coaching, and measurable skills uplift.
Practice any conversation with Interactive Avatars
Step into a real conversation with an Interactive Avatar that talks, asks questions, and pushes back. Every scenario is shaped around your business, not a generic simulation.
Get coached on the skills that drive performance
An AI coach talks you through each session, digging into what landed, what didn't, and what to try next.
Measure and track progress
Track pass rates, scores for each skill, and improvement across attempts, at the individual, team, and organization level.
Enterprise-grade security and compliance, built in
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Everything your security team needs, already in place: SOC 2 Type II, ISO 27001, 27701, and 42001, GDPR compliant, SSO and SCIM.
From forgettable training to practice that makes people ready
Before Roleplay Sessions
Practice was limited by manager availability
Coaching varied by manager
Skill gaps surfaced too late
Training rarely made people ready
After Roleplay Sessions
Practice scales to everyone, on demand
Every person coached consistently
Skill gaps surface early in analytics
Training turns into real, measurable skill
“We were blown away by how real and context-aware the roleplays felt – our employees actually wanted to come back and practice.”
Sr. Director of Field Enablement at Fortune 10 company
How Roleplay Sessions work
Create
Build a Roleplay Session in minutes, right inside the training video your team already watches.
Practice
Your team practices a real, back-and-forth conversation with an Avatar that responds and pushes back realistically, retrying as many times as they need, with no risk.
Coach
Every learner gets an AI coach that asks how they think it went, shows their score, then walks them through what to improve, just like a real coach.
Measure
See exactly what the training moved: pass rates, per-skill scores, and improvement across attempts, from the whole org down to a single learner's transcript.
Built for every high-stakes conversation
From the sales floor to the support desk, teams can practice their hardest conversations, customizable by industry, persona, personality, and language.
Sales
Practice cold calls, discovery calls, and objection handling with a prospect who responds like the real thing.
Customer support
Rehearse a live conversation with a customer who's frustrated, confused, or ready to churn, before it happens for real.
Leadership and management
Practice delivering feedback, coaching a direct report, or navigating a tough conversation with calm, structured delivery.
Field and frontline teams
Build skill for in-person conversations and cold introductions, wherever your team works.
Or create a custom Roleplay for any type of conversation.
Roleplay Sessions FAQs
What is a Roleplay Session?
A Roleplay Session is a live practice conversation with a realistic, interactive Avatar. Learners rehearse a real scenario, like a cold call, a discovery call, or a difficult conversation, and the Avatar listens, responds, and pushes back in real time, just like a real person would. Unlike audio-only practice tools, learners talk to a lifelike Avatar on screen, so it feels like the real thing.
How are learners scored?
Every roleplay is scored automatically against a skills rubric built for the scenario, so instead of one pass/fail number you get a score for each competency that matters.
For a cold call that might be objection handling; for a manager delivering tough feedback, active listening and agreeing clear next steps. You define the skills per scenario, and scores are tracked across attempts so learners and managers can see improvement over time.
How do managers measure skills uplift?
Managers get a dedicated analytics view showing who is improving, where the gaps are, and whether the training is working. It includes KPIs, score distributions, skill breakdowns, and drill-down to individual transcripts, and it is exportable. You can use the built-in manager portal or push results into your LMS.
Do learners need a script or any setup to start?
No. Learners open the assigned roleplay and start talking. Each session begins with a short intro that sets the scenario and the skills being assessed, then the Avatar takes over. There is nothing to memorize and nothing to install. Learners practice in a standalone web app using their Synthesia login, with simple controls to use their mic, retry, or end the call naturally.
Can I customize Roleplay Sessions for my business?
Yes. Roleplays can be tailored by industry, persona, personality, and language, so your team practices the exact people and situations they face.
How does this fit with our existing training?
Roleplay Sessions are built on Synthesia Studio, so the videos that train your team and the practice that builds their skill live in one platform, with no stitching together of separate tools. It also works with your existing stack through SCORM, so you can deliver roleplays inside the LMS your learners already use.
What languages are roleplays available in?
Roleplays are available in English, German, Spanish, and French. The video content you create to train learners is made in Synthesia Studio, which supports over 160 languages.
How is this different from using ChatGPT?
A general AI tool can improvise a conversation, but it will not learn your scenarios, score against a skills rubric, track improvement across attempts, or give managers analytics on who is ready. Roleplay Sessions is built for training, with the measurement and enterprise controls that a chat tool has no way to provide.
Does this replace manager coaching?
No. Roleplay Sessions handles the volume of practice and repetition so your managers and mentors spend their time on the judgment and relationship coaching only a human can give.
Is it secure and compliant for enterprise use?
Yes. Roleplay Sessions are enterprise-ready out of the box, with SOC 2 Type II, ISO 27001, 27701, and 42001 certification, GDPR compliance with EU data residency, and SSO/SCIM for access control. Learners are authenticated with their Synthesia credentials so results map accurately to individuals, and the platform supports SCORM for secure delivery through your LMS.
