Sessions is a New Platform Where Interactive Avatars Coach, Interview and Guide

• Sessions provides scalable, two-way conversations with lifelike AI Avatars that let people practice critical conversations, gather deeper insight, and get expert guidance on demand
• Roleplay Sessions are live today with personalized scenarios and custom roleplays for any conversation, including sales enablement, manager coaching and more
• Survey Sessions, a brand-new type of Session, also launches today – turning any survey or form  into a real, human-like interview at scale

For the past decade, Synthesia has built the world’s largest enterprise platform for video creation, collaboration and distribution. Today, we're expanding that into something bigger: we're offering new ways for people to interact with AI at work, transforming the way businesses operate and helping people work better.

We see two main ways companies can bring these new AI experiences to life. Through our API, you can build the Interactive Avatar products and services your business needs, on your own terms. Through Sessions, we're offering our own take on what those experiences should look like: a ready-made platform for the AI-to-human conversations that make up daily work.

Not enough of the right person to go around
Every business eventually runs into the same bottleneck: there's never enough of the right person to go around. A great manager can't personally coach every sales rep before a hard call. A skilled researcher can't personally interview every customer. A product expert can't personally guide every person who gets stuck. A real conversation takes a real person, and there are only so many hours in their week.

The usual trade-off is a recording instead of a rehearsal, a form instead of an interview, a help doc instead of hands-on guidance. Everyone gets something, but it’s not enough to cover what they actually need.
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‍Introducing Sessions
Today, we're launching Sessions, which gives everyone real, back-and-forth conversations with a lifelike Avatar - for practice, gathering insight, and expert guidance, at a scale a person never could. It's like joining a regular video call, except on the other side is an Avatar you can talk to like a coworker who's available 24/7, in any language, from anywhere in the world. 

We’re building Sessions because we know that people don't learn by watching, they learn by doing. And they don't get real insight from a form, they get it from being asked the right question, in the moment. That's the idea behind Sessions: real, two-way conversations with an Avatar, available whenever they're needed, at whatever scale the business requires.

‍Roleplay Sessions 
People don't learn by watching, they learn by doing. With Roleplay Sessions, people practice important conversations with an Avatar that responds and pushes back realistically, then get coached and scored in real time. Sales teams practice discovery and objection handling, managers rehearse difficult employee conversations, support teams simulate customer escalations, all with no risk on the line.

Roleplay Sessions now lets people personalize a scenario to their exact situation before they practice, and companies can build custom roleplays for any conversation. Thematic insights show which skills actually drive performance, not just who scored highest, and each employee gets suggested roleplays to close their gaps - turning analytics from descriptive to diagnostic.

Early results back this up: across deployments, 78% of learners returned to attempt a roleplay more than once, and of those, 83% improved their score on a later attempt. It's a strong signal that practice through Sessions is translating into real skill gains. Try it out here.

‍Survey Sessions‍
You don't get deep insight from a form. Forms are easy to send, but they get rigid answers or none at all. A real interview gets the full story, but it doesn't scale.

Survey Sessions closes that gap. An Avatar asks your questions one to one, follows up on what it hears, and hands back structured insight - giving you the depth of an interview with the reach of a form. Teams are using it to check in with new hires, learn what problems their customers are facing, qualify inbound leads before sales picks up the phone. and more. Try it out here.

‍Expert Sessions
Nobody wants to dig through pages of docs to get unstuck. Help docs are easy to publish, but working through them takes time and patience most people don't have. An expert can walk them through it in minutes, but can't be there every time someone needs help.

Coming soon, Expert Sessions will close that gap. An Avatar that knows your product and processes will guide people step by step, answering their questions as they go - hands-on guidance, the moment someone needs it. Teams will be able to use it to onboard new customers, walk employees through new tools, troubleshoot common issues, and more.

Why it matters
Sessions is part of how AI experiences are becoming more human, and we believe that will make human connection more valuable, not less. 

Sessions won't replace the brainstorm with a colleague, the coaching moment that needs to land exactly right or the read on a room that only a person can make. But for the conversations that are repetitive and don't need a specific person there every time, Sessions can absorb the volume, so people get their time back for the moments that do need them.

‍What we’re hearing from you
We’ve already put Sessions into the hands of select customers ahead of its general release, and the feedback has been amazing. 

"At Hays, we're committed to helping our people continuously develop their skills and adapt in a rapidly changing world of work. Synthesia's Roleplay Sessions is helping us explore new ways of delivering practical, engaging learning experiences that enable our colleagues to practise, receive feedback and continue building their capabilities. As part of our broader learning and development approach, it gives us a valuable way to measure progress, coach more effectively and help our people develop the skills needed to have better conversations with clients and candidates." - Tom Way, CEO Hays, UK and Ireland

"I've never seen this level of excitement for a new training tool from our business partners. Roleplay Sessions will allow us to deliver consistent, high-quality practice at scale and give our teams the confidence to succeed before they engage directly with customers." - Emilie Porter-Rand, Director of Learning and Development, Xponential Fitness‍

"Roleplay Sessions are a real power play in Synthesia's arsenal. The irony of AI is that it's shining an even brighter light on the need for enhanced human interaction, putting a premium on the human skills we've all neglected for so long. Roleplays aren't just an advancement that shifts perceptions and breaks down barriers — they're a significant leap forward in bridging the gap between AI and human intelligence, bringing them closer together to deliver real-world value for real-world problems." - Pete Brooks, Global Head of Total Talent & Performance, LQRA

Available today‍
Roleplay and Survey Sessions are available today.